MARKET ORIENTED RESEARCH: Cloud perspectives for SMEs

Within the IPA project “Market oriented research on SME perspectives about cloud computing solutions in MNE“ (Cloud4SME@ME), IMTM, together with the other partners conducted survey among representatives of Montenegrin companies.

The survey is aimed to provide comprehensive picture about both, existing situation and awareness about use of cloud based solutions, as well as potentials for their use in Montenegro. The project consortium created the following questionnaire consisting of different modules and thus different key findings that could be delivered by its statistical analyses.

 

GENERAL DATA

Name and Surname:

Company:

Email:

MODUL A: COMPUTER USAGE

A1. How many employees does your company have?

  • 1-9 employees
  • 10-50 employees
  • 50-250 employees
  • More than 250 employees

A2. The main activity of your company is

  • Manufacturing and Industry
  • Finance services
  • Public sector and Health
  • Private sector
  • ICT service
  • Retail
  • Other

A3. Does your company use computers?

  • Yes
  • No

A4. Please, estimate the percentage of your business processes supported by using ICT services (%): ____

A5. Total number of computers in company is:

  • Do not use computers
  • up to 5 computers
  • 5-10 computers
  • 10-20 computers
  • 20-50 computers
  • More than 50 computers

A6. Which applications your company use?

  • Mail
  • Skype
  • Company’s social networks
  • Blogs and micro blogs
  • Microsoft Office
  • ERP (Enterprise Resource Planning) consists of one or more software applications that integrate information and processes across the several business functions of company
  • CRM-refers to the use of information technologies to collect, integrate, process and analyze information related to the client and puts consumers at the center of its activities

MODUL B: Competences of employees

B1. Does your company employ ICT professionals?

  • Yes
  • No

B2. Does your company have a need to employ ICT professionals?

  • Yes
  • No

B3. Does your company provide adequate training for development ICT skills of ICT professionals?

  • Yes
  • No

B4. Does your company provide adequate training for development ICT skills of other employees?

  • Yes
  • No

B4. Please, specify who mainly perform following ICT operations in your company?

  • ICT maintaining

*Employees *External agency *Nobody

  • Business software support

*Employees *External agency *Nobody

  • Development of business information systems (ERP, CRM)

*Employees *External agency *Nobody

  • Business information systems’ support

*Employees *External agency *Nobody

  • Web development

*Employees *External agency *Nobody

  • Web development support

*Employees *External agency *Nobody

  • Data security

*Employees *External agency *Nobody

MODUL C: INTERNET ACCESS AND USAGE

C1. Does your company have access to the Internet?

  • Yes
  • No

C2. Please, estimate the percentage of your business processes that require using of Internet (%): ____

C3. Fixed broadband Internet connection using – Does your company use DSL or other fixed broadband Internet connection (ADSL, cable internet, public Wi-Fi)?

  • Yes
  • No

C4. How much is the maximum Internet connection speed in your company (defined by Internet provider agreement)?

  • Less than 2 Mb/s
  • Min 2, but less than 10 Mb/s
  • Min 10, but less than 30 Mb/s
  • Min 30, but less than 100 Mb/s
  • Minimum 100 Mb/s

C5. Mobile Internet using for business purposes- Does your company use a mobile broadband connection (3G or 4G) on portable devices (smartphones, laptops, tablets…)?

  • Yes
  • No

C6. Please, estimate the percentage of employees who use portable devices (provided by company) for business purposes and mobile Internet connection (laptops, smartphones, tablets, …) (%): ___

C7. Web site using- Does your company have own website?

  • Yes
  • No

C8. Does website of your company provide the following information:

  • Assortment of products/services; Pricelist
  • Online shopping or booking of products/services
  • Possibility for visitors to introduce or customize or design products
  • Tracking the orders
  • Website content is adapted for regular visitors
  • Links for company society network accounts (Facebook, Twitter)
  • The confidentiality (Protection) of visitors data or the confirmation of the website security
  • Vacancy announcement and online applications for job

C9-a. Does your company use public administrations’ online services for any of the following ways:

  • For getting information
  • For getting official forms, i.e. for VAT applications
  • For returning the completed forms via the Internet, i.e. provision of statistical information to public authorities
  • Do not use

C9-b.Does your company use public administrations’ online services for any of the following ways:

For the full electronic processing of administrative proceedings (statement, registration, application for a license) without the need of additional work with papers (including online payment if required)

  • VAT payment
  • Payment of contributions for employees
  • Do not use

C10. Society Network using- Does your company use some of the following society networks:

  • Society networks (Facebook, Linkedin, Xing, Yammer)
  • Companys’ blog (Twitter)
  • Multimedia websites for sharing contents (Youtube, Flickr, Picassa)
  • Wikpedia

C11. Does your company use any of above mention society network for:

  • For company advertising using photos or products
  • For collecting customers opinions, recommendations, retentions, and answering on their questions
  • For including customers in the development or innovation process of products/services
  • For business cooperation with the other organizations
  • For finding employees
  • For changing ideas, opinions and knowledge within the enterprise

C12. Does your company pay Internet advertising (on the other websites, sponsoring society networks promotion,…)?

  • Yes
  • No

C13. Do employees in your company have remote access to the email, documents and applications?

  • Yes
  • No

MODUL D: NEEDS FOR ICT SOLUTIONS

D1. Do you know well how the ICT services can improve your business?

  • Yes
  • No

D2. Are you interested for introducing the new ICT solutions in business process?

  • Yes
  • No

D3. If you are interested, which is the main reasons for it:

  • Cost reduction
  • Mobility to access aplications
  • The flexibility and scalability of IT resources
  • Extending the computer capacity
  • Improvement of IT efficiency and agility
  • Ensuring business continuity, regular backup, and recovery in emergency situation
  • Avoiding the capital expenditure for hardware, software
  • Maximizing the use of property in order to ensure productivity

D4. If you are interested for introducing the new ICT solutions, which services/applications you will choose:

  • Mail
  • Skype
  • Companies’ social networks
  • Blogs and micro blogs
  • Microsoft Office
  • ERP (Enterprise Resource Planning) consists of one or more software applications that integrate information and processes across the several business functions of company
  • CRM refers to the use of information technologies to collect, integrate, process and analyze information related to the client and puts consumers at the center of its activities

MODUL G: BUSINESS INFORMATION SYSTEM SECURITY

G1. Is your company officially established information security policy?

  • Yes
  • No

G2. Is your company officially formed the Organization of information security?

  • Yes
  • No

G3. Is your company structure an organized manner of Asset Management?

  • Yes
  • No

G4. Are employees in your company aware on security risks of using ICT?

  • Yes
  • No

G5. Does your company have official procedure for management of physical safety of people and propriety?

  • Yes
  • No

G6. Does your company have official procedure for management of internal and external business communication?

  • Yes
  • No

G7. Does your company have official procedure for control access to sensitive and confidential data and information?

  • Yes
  • No

G8. Does your company have official procedure for management of security incidents?

  • Yes
  • No

G9. Does your company have official procedure for purchasing, development and maintaining of ICT?

  • Yes
  • No

G10. Does your company have official procedure for management of business continuity?

  • Yes
  • No

G11. Does the security policy covers the following risks:

  • Losing or corrupting data due to the (virus) attack or an unexpected incident
  • Disclosure of confidential data due to unauthorized access to the ICT systems
  • Unavailability of ICT services due to attack
  • Providing business continuity

MODUL V: CLOUD COMPUTING

V1. Do you know what is the cloud computing?

  • Yes
  • No

V2. How cloud computing can impact to your business?

  • Reducing the cost of investment in new ICT solutions
  • Reducing the cost of maintaining the existing ICT infrastructure
  • Reducing the number of employes in ICT department
  • Increasing mobility and practicability in work with
  • Increased efficiency and utilization of ICT
  • Providing business continuity and system recovery
  • Increase the level of data security h) Use of modern ICT solutions
  • Adding redundancy in network infrastructure
  • Other

V3. If you plan to use cloud computing, for which cloud services are you the most interested?

  • Hardware infrastructure (applicative servers, mail servers, VM, backup servers, ..)
  • Platforms (operative systems, databases, web servers,…)
  • Software solutions
  • Other

V4. If you want to use an outsourcing cloud services, which applications and services you will choose?

  • Hosting services
  • Email services
  • Backup services
  • Data storage
  • Reservation systems
  • Calendar services
  • Other

V5. Which of the following reasons for introduction of cloud computing are acceptable for your company?

  • Removing economic / expert barriers that prevent the modernization of business processes by using ICT
  • Avoiding of capital investment in hardware, software, IT support, information security by using outsourcing infrastructure / platforms / services
  • The flexibility and adaptability of IT resources
  • Increasing the capacity of the computer equipment and the operating effects
  • Diversification of IT system
  • Local and global optimization of IT infrastructure by using automated management on virtual machines
  • Ensuring business continuity and rapid system recovery
  • Evaluation of the feasibility and profitability of new services (i.g. cloud business studies)
  • Adding redundancy to increase the availability and resilience
  • Control of marginal incomes and expenditures
  • Other

V6. Which is the most appropriate solution from the standpoint of the service provider, in accordance with the existing, offered cloud nomenclature?

  • Public Cloud (ownership and management is entrusted to an independent company)
  • Private Cloud (ownership and management by the cloud services providers)
  • Partner Cloud (ownership and management entrusted to the partner)
  • A set of different cloud sources (partnership, private, etc.)
  • Other

V7. Which layer of cloud services you will often access?

  • The individual software packages (SaaS)
  • Complete operating system and software packages available on the cloud (PaaS)
  • Only infrastructure services, such as warehouse (storage space), network capacity, and so on. (IaaS)
  • Security cloud services
  • Other

V8. Would you be willing to outsourcing services to several cloud providers?

  • Yes
  • No

V9. For which of the following recovery options are you interested?

  • Complete recovery and business continuing system outsourcing
  • Emergency planning on the basis of internal resources (e.g., harmonization of the service/platform/infrastructure that has been used before the transition to the cloud)
  • Other

V10. Which IT services/support business applications are the best suited for the transition to the Cloud, according to your preferences?

  • Payroll
  • Human Resources
  • Procurement
  • CRM/Retail
  • Accounting and Finance
  • The project management
  • The development of application on the cloud
  • An analysis of anonymous data
  • other

V11. What are the main issues and concerns for the transition to cloud services?

  • Privacy

*Not important *Medium *High *Extremely

  • Availability of services and/or information

*Not important *Medium *High *Extremely

  • Integrity of services and/or information

*Not important *Medium *High *Extremely

  • Confidentiality of corporate data

*Not important *Medium *High *Extremely

  • Rejection

*Not important *Medium *High *Extremely

  • Losing control over services and/or information

*Not important *Medium *High *Extremely

  • Lack of provider responsibility in case of security incidents

*Not important *Medium *High *Extremely

  • Disharmony of transnational laws and regulations

*Not important *Medium *High *Extremely

  • Payment scheme based on the principle of using

*Not important *Medium *High *Extremely

  • Uncontrolled variable costs

*Not important *Medium *High *Extremely

  • Costs and difficulties in migrating to cloud (existing software, etc.)

*Not important *Medium *High *Extremely

  • Intra-cloud (vendor lock-in) migration

*Not important *Medium *High *Extremely